Terms of Service

HAMANI PTY LTD · ACN 696 864 981 · ABN 48 696 864 981 · Sydney, Australia · Governing law: New South Wales

1. About these terms.These terms form the agreement between you (the customer) and HAMANI PTY LTD (ACN 696 864 981) (“HAMANI”, “we”, “us”) for the HAMANI CRM platform (“the Service”). By creating an account or using the Service, you accept these terms. If you use the Service for an organisation, you confirm you’re authorised to accept these terms for it.

2. The Service. HAMANI provides cloud-based CRM and business-management software on a subscription basis — ongoing access, updates, maintenance and support. Features may be added, changed or improved over time.

3. Your account. You are responsible for your account, the users you add, keeping login details secure, and all activity under your account. You agree to provide accurate information and keep it current.

4. Subscription, fees and billing. The Service is provided on a subscription, billed in advance. Your plan, price, inclusions and any usage limits are shown when you sign up and within the app, and may change with reasonable prior notice. Prices are in Australian dollars and include GST where applicable. Subscriptions are month-to-month unless stated otherwise; renewals occur with clear notice, and you may cancel at any time (see clause 13).

5. Your data. You own the data you put into the Service. We process it only to provide and support the Service to you. You can export your data, and you can ask us to delete it. You are responsible for your data and for complying with the laws that apply to it, including the Privacy Act 1988 (Cth) and the Spam Act 2003 (Cth). Our handling of personal information is set out in our Privacy Policy.

6. Availability and support.We provide the Service with due care and skill and aim to keep it available and reliable. The Service is provided on an “as is” basis and we do not warrant that it will be uninterrupted or error-free. From time to time it may be unavailable for maintenance or for reasons outside our reasonable control.

7. Intellectual property. HAMANI owns the platform, software and all related intellectual property. We grant you a limited, non-transferable, non-exclusive right to use the Service for your internal business during your subscription. You own your data. We may use aggregated and de-identified data, and any feedback you provide, to improve the Service. You must not copy, resell, sub-license, reverse engineer, decompile, or remove any proprietary notices from the Service, except to the extent the law permits.

8. Third-party services and integrations. The Service connects with third-party services (for example payment processing, email and SMS delivery, delivery and logistics couriers, accounting software, and AI providers). Your use of those services is subject to their own terms, and we are not responsible for them.

9. Payments. Where card payments are processed, they are handled securely through our payment provider in accordance with the Payment Card Industry Data Security Standard (PCI DSS). HAMANI charges the subscription fee only and does not hold or take a percentage of payments made to you by your customers.

10. AI features. The Service includes AI-assisted features. AI-generated content may contain errors and must be reviewed by you before you rely on it or allow it to become a record. AI features are tools to assist you and do not constitute professional advice. See the AI Disclosure (Section D).

11. Consumer guarantees (Australian Consumer Law). Certain rights under the Australian Consumer Law (in the Competition and Consumer Act 2010 (Cth)) and similar laws cannot be excluded, restricted or modified (“Statutory Rights”). Nothing in these terms removes your Statutory Rights. To the extent permitted by law, and except for your Statutory Rights, our liability for a failure to meet a consumer guarantee for services is limited to re-supplying the services or paying the cost of having them re-supplied.

12. Liability.To the extent permitted by law, and subject to your Statutory Rights: we exclude all warranties not expressly stated; we are not liable for indirect or consequential loss, or for loss or corruption of data caused by your (or your users’) acts or omissions; and our total liability in connection with the Service is limited to the fees you paid in the 12 months before the event giving rise to the claim. Nothing in these terms limits liability that cannot be limited by law.

13. Suspension and termination. You may cancel at any time; your subscription will not renew and you keep access until the end of the period you have paid for. We may suspend or limit access for serious or repeated breach of these terms, or for non-payment, with notice and a clear path to reactivate where appropriate. On termination, you may export your data for a reasonable period.

14. Usage limits and included usage. Your plan includes a set amount of usage — for example AI actions and included features — shown when you sign up and within the app. A usage limit is the amount of that usage included in your plan for a billing period. When you reach a limit, we pause that feature until your next period, or, only if you have expressly chosen to add more, let you buy additional usage in advance. We never charge you beyond your plan price without your express prior consent — there are no surprise or automatic overage charges.

15. Committed terms. Subscriptions are month-to-month by default: you may cancel at any time and keep access until the end of the period you have paid for. You may instead choose a committed term of 3 to 12 months at the price shown for that term. A committed term runs for its full length and does not auto-cancel mid-term; cancellation takes effect at the end of the committed term. Your rights under the Australian Consumer Law continue to apply to committed terms.

16. Price lock. When we show you a price, you can hold that price for 7 days. A price lock is single-use, applies only to the plan and account it was issued for, expires exactly 7 days after it is issued, and is not transferable to another person, plan or account. If our price for that plan is lower when you subscribe, you pay the lower price — a price lock never causes you to pay more than our current price.

17. Changes. We may update the Service and these terms. If we make a material change to these terms, we will give you reasonable notice. Continuing to use the Service after a change takes effect means you accept the updated terms.

18. Governing law. These terms are governed by the laws of New South Wales, Australia. If you use the Service as a consumer outside Australia, you keep the benefit of any consumer rights under the laws of the country where you usually live that apply to you and cannot lawfully be excluded by agreement; nothing in these terms limits those rights.

19. Legal practice module.The Legal Practice module is provided for use by admitted Australian legal practitioners, practising under the Legal Profession Uniform Law (or the equivalent legal profession legislation of your state or territory). HAMANI is software only: it gives no legal advice, holds no trust funds — trust ledger entries are a record-keeping mirror of your own firm’s trust account at your own bank, and no money moves through HAMANI — and lodges nothing on your behalf. You remain responsible for your practising certificate, conflict checks, costs disclosure, and trust account compliance.

20. Migration agent module. The Migration module is provided for use by OMARA-registered migration agents. HAMANI is software only: it gives no migration advice, holds no client funds, and does not lodge to ImmiAccount, query VEVO (Visa Entitlement Verification Online), or otherwise deal with the Department of Home Affairs on your behalf. Any ImmiAccount form pre-fill or VEVO check shown in the Service is a mapping aid built from your own data; it becomes live only once you connect your own ImmiAccount or VEVO access, and until then is shown as pending, never as a fabricated result. You remain responsible for your OMARA registration, Code of Conduct obligations, and any lodgement or verification you make using your own credentials.

21. Delivery and courier integrations (Grocery vertical). Where you use the Service to arrange delivery of goods, the Service can connect to third-party courier providers (for example Uber Direct and DoorDash Drive) to book and track a delivery. HAMANI is software only: we do not employ drivers, handle, store or transport goods, or guarantee delivery outcomes. The courier’s own terms and insurance apply to the delivery itself. You remain responsible for the goods, for any age-restricted or regulated items, and for your relationship with your own customers.

22. Contact. hello@hamanicrm.com.au.