Terms of Service

These Terms of Service (“Terms”) form a binding agreement between you and HAMANI PTY LTD (ACN 696 864 981) for access to and use of HAMANI CRM (the “Service”).

Service description

HAMANI CRM is a Software-as-a-Service (SaaS) licence — business software that NDIS providers, allied health practices, aged-care services, and trades operate as a tool. The Customer (the provider business) is independently responsible for its own regulatory compliance, including any NDIS registration or conduct obligations with the NDIS Quality and Safeguards Commission. HAMANI does not provide NDIS-funded supports, deliver care, match participants to providers, or process NDIS payments on a provider’s behalf.

1. Acceptance

By creating an account or using the Service, you agree to be bound by these Terms, our Privacy Policy, and our Acceptable Use Policy. These Terms apply from the time you create an account, at or after launch.

Joining the waitlist does not create an account and does not bind you to these Terms. Information you provide to join the waitlist is handled under our Privacy Policy and is used only to contact you about early access and launch.

2. Accounts

• You must be 16 or older and authorised to bind your organisation
• You are responsible for credentials and activity on your account
• Notify us promptly of any unauthorised access

3. Subscriptions and fees

Paid plans renew monthly or annually as selected. Fees are payable in Australian Dollars (AUD) unless otherwise stated. GST applies where relevant. We may change fees with 30 days’ notice for your next renewal period. Billing is processed by Stripe; by subscribing you also agree to Stripe’s terms for the payment transaction.

Every new account starts with a 30-day free trial — no credit card required, cancel any time during the trial and pay nothing. There is no auto-enrolment surprise: we tell you before any billing begins.

Each plan includes a set number of seats; if your seat or contact needs exceed your tier, you move to the tier that fits. You may cancel at any time (one click) and keep access until the end of the period you have paid for; a downgrade takes effect at the next renewal, never mid-period. From time to time we may offer promotional discounts; the amount, duration, and eligibility of any such offer are shown at the point of sale and apply only if you accept them then. Nothing here limits your rights under the Australian Consumer Law (ACCC).

3a. Electronic signatures (ETA 1999)

Where you use HAMANI to send or sign service agreements, electronic signatures are made under the Electronic Transactions Act 1999 (Cth). A signature is recorded only after the signer consents to transact electronically and indicates their intent to sign. You are responsible for confirming an electronic signature is appropriate for a given document and jurisdiction.

4. Your data

You retain ownership of all data you submit to the Service (your “Customer Data”). You grant HAMANI a limited, non-exclusive licence to host, process, and display Customer Data solely to provide the Service. We will not sell your Customer Data.

5. Acceptable use

Use of the Service is subject to the Acceptable Use Policy. We may suspend or terminate accounts that materially breach it.

6. AI features

HAMANI CONCIERGE uses third-party AI models (currently Anthropic Claude). Outputs may be inaccurate. Do not rely on AI output for legal, medical, financial, or regulated decisions. See the AI Disclosure.

6a. Additional feature terms

• Multi-user accounts. The account owner and administrators are responsible for managing team members, the roles and permissions assigned to them, and for ensuring staff use of the Service complies with applicable workplace and privacy obligations.
• Inventory. Stock, pricing, expiry, and reorder tools are record-keeping aids. HAMANI gives no warranty as to physical goods, their fitness, safety, or saleability; you remain responsible for product compliance, food-safety, and consumer-law obligations (Australian Consumer Law).
• Marketing automation. You must only message recipients who have consented or with whom you have an existing relationship, must include accurate sender details, and must honour unsubscribe requests — consistent with the Spam Act 2003 (Cth). You are the sender and remain responsible for your campaigns.
• Public API and webhooks. API use is subject to the per-tier rate limits and the Acceptable Use Policy. You are responsible for safeguarding API keys, OAuth client secrets, and webhook signing secrets, and for the security of any endpoint you nominate to receive webhook deliveries.
• Meeting recording. Recording is off by default. If you enable it you confirm that every participant has been informed and consents. Recording laws differ between Australian States and Territories; obtaining lawful consent is your responsibility.

7. Regulatory reform-readiness features

HAMANI includes features designed to help you prepare for announced 2026–27 NDIS reforms. These are built to the published government position at the time of release and are updated by HAMANI as official detail is finalised. Where a reform awaits final NDIA specification, the relevant feature is a preparation and self-assessment tool, not a guarantee of compliance or eligibility.

Readiness indicators, budget projections, and panel benchmarks are estimates computed from your own data. They are not legal, financial, or regulatory advice and are not a determination by the NDIA or the NDIS Quality & Safeguards Commission. You remain responsible for confirming your obligations via official sources. We link to those sources throughout the product.

8. Service levels

We aim for 99.9% monthly availability for paid plans, measured outside of scheduled maintenance windows. The free trial is provided as-available.

9. Termination

You may cancel at any time. We may suspend access for non-payment, breach, or required by law. Upon termination, we will provide a reasonable export window for Customer Data, after which it may be permanently deleted from primary storage and backups in accordance with our retention schedule.

10. Warranties and disclaimers

Nothing in these Terms excludes consumer guarantees that apply under the Australian Consumer Law. To the maximum extent permitted by law, the Service is provided “as is” and we disclaim all other warranties.

11. Liability

Subject to the consumer guarantees referenced above, HAMANI’s aggregate liability arising out of or in connection with the Service in any 12-month period is limited to the fees you paid us in that period.

12. Governing law

These Terms are governed by the laws of New South Wales, Australia. Each party submits to the exclusive jurisdiction of its courts.

13. Contact

HAMANI PTY LTD (ACN 696 864 981), Sydney, NSW, Australia. Email: enquiries@hamanicrm.com.au