Refunds & Cancellations

HAMANI PTY LTD · ACN 696 864 981 · Sydney, Australia · Governing law: New South Wales

Your rights under the Australian Consumer Law apply to the Service and cannot be excluded. If the Service has a major failure, you are entitled to the remedies the Australian Consumer Law provides, which may include a refund for the affected period. If the Service has a problem that is not a major failure, we will re-supply the affected services within a reasonable time.

Subscriptions are billed in advance and are month-to-month unless stated otherwise. You may cancel at any time; your subscription will not renew, and you keep access until the end of the period you have paid for. Amounts already paid for a completed billing period are not refunded except where the Australian Consumer Law requires otherwise.

If you choose a committed term of 3 to 12 months, that term runs for its full length; you may cancel, and the cancellation takes effect at the end of the committed term. Your rights under the Australian Consumer Law continue to apply to committed terms.

When you reach a usage limit included in your plan, we pause that feature until your next billing period. We do not apply surprise or automatic charges; we only bill more than your plan price where you have expressly chosen in advance to add more usage.

A price lock holds a quoted price for 7 days. It fixes the rate only; the commitment you choose at sign-up — month-to-month or a committed term — applies as normal, and if our price is lower when you subscribe you pay the lower price.

Auto-pay subscriptions begin with a 30-day trial; cancelling during the trial means you are not charged.

Refund requests and billing questions: hello@hamanicrm.com.au.